Health Care Manager Interview
Dentist managers are believed to be exposed to a lot of pressure. Most of them have their own way, in which they deal with the latter at their jobs. Below is an interview conducted with a dentist. It discusses how the doctor deals with employees, motivators and non-motivators in the workplace, clients and pressure. It also discusses the type of technology that dentists use.
Q.• •➤ How do you deal with the leadership of employees and other managers?
Interviewee: When dealing with the leadership of employees, especially difficult ones, I have to act quickly. However, it is good for me to think properly before I take any action. I recognize that most workers can from time to time be difficult due to the nature of clients confronting them. It becomes stressful to deal with them. When I hear about a certain case relating to some employee, I investigate the matter and never base my actions on rumors and gossips. I treat all my workers in a different manner according to the nature of the problem they have. It helps me be in a position to access their issues and help them find a way out. I try and fix any unpleasant problem that a worker may face and rarely put it off. The main method of dealing with the leadership of employees is to find a solution. I never aim to win. I usually encourage other managers to deal with employees effectively to get the best out of them and to be in a better position in terms of providing dental care (Homoly, 2001).
Q.• •➤ How do you deal with motivated and unmotivated people in your organization?
Interviewee: Dealing with these two totally different kinds of people is a little bit tricky. In this situation, one person motivates you and fellow workers, while another one requires being constantly motivated. When dealing with less motivated people, I usually try to understand why they have a particular behavioral pattern and what determines the level of how their work. I also try to learn what usually conditions why an individual chooses to take actions, which display that the person is less motivated. This aspect requires investigating competing behavioral alternatives, and is directly connected with one’s effort direction. When dealing with less motivated people, I usually try to encourage them and make them believe that they can achieve anything that they desire. As far as motivated people are concerned, I try to learn from them a lot and urge them to help in motivating less motivated employees in the workplace, due to the latter may show low performance that will affect the overall operation of the dental healthcare organization.
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Q.• •➤ How do you deal with pressure situations?
Interviewee: When dealing with pressure situations, the first major step for me is to remain calm. It will help in organizing my mind and be in a position to offer the best service. The second thing that I do is trying to identify the cause of pressure in the workplace. In the case I manage to do it, I try to find the best solution to respond to that situation. It results into easing pressure and being in a position to work freely and better. Kinds of unpleasant situation in the workplace vary. At times, I may be faced with having several absentees in a day. It means that I have the lack of personnel, and in the case the workload is big on that day, pressure increases. One of the best ways to deal with this kind of challenge is to have employees multitask in a calm way. Collaborating with workers helps in easing the pressure.
Q.• •➤ How do you deal with clients?
Interviewee: Dealing with clients can be challenging at times. At one point, I may get patients, who fear injections and the tooth extraction process, if needed. One of the best strategies that I administer to the client is positive reinforcement. It requires me to praise the person by the use of a friendly and non-threatening language and the tell-show-do technique, which involves explaining verbally the procedures in an easy language for the customer to understand. At times, I am obliged to use a more specialized behavioral attitude that includes systematic desensitization. This method is a psychological one that makes the client cope with the anxiety and phobia that he or she has. Psychologists say that some techniques, such as relaxation, graded exposure, and challenging catastrophe thinking, are very important. It means that I have to increase my relations with clients for them to have faith and trust in me. Achieving the latter, many clients change their perception of dental care, and it can make treatment an easy task for them.
Q.• •➤ What kind of technology do you use?
Interviewee: In most cases, we must use digital x-rays to produce images that are computer-generated of the oral cavity. It is done prior or after a completed dental procedure. Using these x-rays, we can be in a position to view images immediately after they are transmitted to the monitor. We also use intraoral cameras, which are small dental devices that look like a fancy pen. They provide us with better clarity and magnification of images that can be used during a consultation or examination of the patient. However, before using these cameras, we inform the client that we are about to use them. If they give us the green light, we carry on with the procedure. We also have dental lasers that can treat oral health problems. They do not only speed up work, but also reduce anxiety and pain of dental patients. We use lasers mostly for root canals and bleaching the teeth. If the client has broken or stained the teeth, we use veneers and lumineers, which can also help in treating tooth gaps (Dofka, 2000).
The conducted interview discusses how the dentist deals with various situations. Concerning employees, he finds a better way to solve cases on the equal basis with them. In pressure situations, the dentist’s first major step is to remain clam, when he will organize his mind, and then offer his services well. In dealing with clients, he uses the best strategies, which act as positive reinforcement. It requires him to try to praise the client by the use of a friendly and non-threatening language. From the conducted interview, it is clear to say that the kind of unpleasant situations that the dentist is faced with cannot hinder him from offering the best services. However, it is only applicable, if the doctor deals with situations in the correct way.