Frequently Asked Questions

  • Can I get a discount from your paper writing services?

    If you consider that you have reasons to get a discount, you simply have to contact our Customer Support Department via phone, live chat or email. They will give you a discount code which depends on the number of orders you made on our website. We have 2 types of discounts which our customers can use – one-time and life-time. Every customer can get a life-time discount of 5% if he/she has already placed 5 orders. You can get 10% discount if you have already placed 10 orders. You can get 15% discount if you have placed 25 orders online. If you are a new customer and your order is more than 15 pages in length, we will give you a 5% discount; if you want to get a custom paper which is more than 50 pages in length, you will get a 10% discount and 15% discount if you order a 100-page essay. If the price of your order is less than $30, you cannot use any discount. If you have additional bundles for using our services, you can ask for a 15% discount for your future orders.

  • Can I pay after I receive my order?

    All orders are delivered only if the payment was received. Our research paper writer will not even start working on your custom essay if you did not pay for it. This gives us an opportunity to exclude the cheating customers from our client database.

  • Can I have a refund?

    We have a special system called “Money Back Guarantee.” If the custom paper which you received from us does not meet your expectations, you can ask for a 100% refund for your order. However, there are very little chances that anything may go wrong with our services. Should you have any questions, please, visit a special section called “Money Back Guarantee.”

  • What paper writer will be assigned?

    We are a credible and highly reputable online writing company. Therefore, we concentrate on the quality of our work and hire only native English-speaking writers from the UK, US, Australia, and Canada.All our writers are experts in different fields of study. Thus, they can provide excellent and fast services according to the indicated instructions and deadline.When a paper expert completed his/her writing assignment, the paper is sent to the editor who checks the order for mistakes and make appropriate changes, so that the paper is error-free.

  • How can I be sure that my order is not a sample paper?

    We do not send our valuable customers sample papers or pre written essays. We are a well-known company and care about our reputation; therefore, we never send pre written essays to our customers. We provide only exclusive papers with fresh ideas, which every customer deserves.

  • What about the formatting of my paper?

    Our writers always adhere to the customers’ recommendations. We pay close attention to them. However, if the customer does not indicate anything about his/her format preferences, the paper will follow such format: Arial/Times New Roman, 12 pt font, 1 inch margins on all sides. We have such word count policy – 1 double space page includes approximately 275-300 words, 1 single space page includes 550-600 words.

  • Can I provide my paper expert with some materials to be used in my paper?

    If you make a payment transaction and place an order online, you will have access to your personal page. With the help of our message system, you can easily communicate with your writer or use our Customer Support Service. On your personal page, you can find an option to upload new files for your writer. Moreover, we can give you a fax number so that you can send your additional sources to be used in the paper.

  • How do you send your written essays?

    When your paper is written and edited as well, one of our agents will get in touch with you via phone or e-mail. Then you have to visit our website, log in and see your file in the preview mode. If it meets all your expectations, you have to click on “Approve” button and then can easily download your paper.

  • Can it be considered as cheating if I ask you to help me?

    It depends on the situation. If you get a paper and present it as your own written essay, then you break our policies. However, if you use it only as a model to write your personal essay (to evaluate the structure, representation of ideas, learn how to make proper formatting steps, etc, then it cannot be considered as cheating. Therefore, you use our papers only to improve your writing skills. Do not be afraid to use our services, become a professional writer with our help!

  • What does it mean “Preferred Writer?”

    We provide extraordinary services and want every customer to get satisfied with the quality of our work. Therefore, there are 3 ways to choose a research paper writer for your writing task. While placing an order, you can choose “Any writer,” which presumes that one of our experts will accomplish your task. Second, you can click on “Top writer,” which means that we will assign one of our most proficient writers will work on your order. Third, you can choose “My previous writer” option, which means that you choose a writer who has already produced you some orders. If you choose this option, you always have to indicate the ID of your writer or the number of order that he or she accomplished for you. However, if the deadline is less than 8 hours and the preferred writer cannot work on your order, we will provide another writer for you.Sometimes it happens that you choose “Previous writer” and he/she appears a “Top writer,” then the price for your order may increase depending on the due date, difficulty of writing assignment, and number of words.

  • What is “Top priority customer support?”

    If you want to make our cooperation more efficient, you should definitely use this service. It gives you an opportunity to get SMS notifications when a writer is assigned for your paper and when it is finished. You simply have to indicate the correct telephone number and we will inform you when the paper can be downloaded.

  • Where is your central office located?

    You can get explicit information about our company on our website.

  • Do you guarantee anonymity of the services you provide?

    If you buy any piece of writing from our term paper services, we guarantee 100 % confidentiality. We provide services which are totally safe as we appreciate every customer’s order. All the personal data you indicate while filling in the registration form will be visible only for our managers. If you think that our agents ask too much personal data and you think it is irrelevant for your order – you can write a complaint and send it to our company officials, who will pay particular attention to your problem. There is only one case if our agents ask addition questions - this data is needed for prevention measures against any kinds of fraud. If you have some questions regarding our Privacy Policy, you can read it on the corresponding page at Online-Writing-Service.net.